Returns Policy
Returns and Refunds
Non Faulty Goods
We want you to be totally satisfied with every purchase you make from Direct Cartridges. It is our aim to offer you value and quality at outstandingly low prices. If, for any reason, you are not completely happy with your purchase, simply return it to us within 7 days after date of delivery, unused and sealed in its original packaging, together with the receipt. We'll exchange it or offer you a full refund and that's guaranteed! You can use our 'Contact Us ' page for this. (see DSR section below for more info on Returns)
Please be aware that it is the customers responsability to ensure that the cartridge ordered is correct BEFORE opening the packaging Direct Cartridges cannot be held responsible or liable for goods opened in customer error.
The 7 day money back guarantee and any other manufacturer’s guarantees promoted on the website are in addition to our obligations with respect to your statutory rights, which of course remain unaffected.
Faulty/Damaged Goods
All the products we supply are covered with our guarentee. We guarentee that goods supplied by us will be free from defects and perform as desciribed in our product pages.We guarentee all remanufactured products for 6 months and original products for 12 months from the date of delivery. In the unlikley event that you recieve a faulty cartridge please Contact Us stating your order reference number and we will arrange a replacement or refund at your discretion. Please note we usually ask for the faulty product to be returned (at our expense) for an engineers report.
From time to time we outsource goods from trusted partners, for your piece of mind we extend our guarentee to these goods too. This guarantee and any other manufacturer’s guarantees promoted on the website are in addition to our obligations with respect to your statutory rights, which of course remain unaffected.
Distance Selling Regulations (DSR)
In accordance with the E.U directive on distance selling (Distance selling Act regulations 2000) you have the right to cancel your order within 7 working days of receipt of the goods.This is known as the 'Cooling Off' period. If you change your mind for any reason you can return your order at your expense, please ensure that the goods are returned as delivered by us, un-opened. Please note customers have a 'Duty of Care' of the products during the cancellation process. Upon receipt of the notice of cancellation we will refund the relevant part of the purchase price within 30 days.
To cancel, you can email us or write to us (see Contact Us page for details) within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to a Direct Cartridges store.
If you have an Internet order query, please contact Direct Cartridges Direct on 0113 242 8935, or email enquiries@directcartridges.co.uk
(For security and training purposes, telephone calls to and from our Customer Service Centre may be recorded or monitored).
