Frequently Asked Questions
How much do you charge for postage and packing?
When and how will my goods be delivered?
Are your products covered by a guarantee?
What is return for refund?
Return for refund is a unique scheme we run to help reduce the cost of your printing supplies. Many empty HP and Lexmark ink cartridges have a value. This value depends on model, age and consumer demand for that cartridge. When you buy an ink cartridge from us that has a value we will send you a Return for Refund Form. Simply fill in this form and send your empty cartridges back to us for recycling using your old packaging and our freepost address and we will refund the value of your empty cartridges back on to your credit card or send you cheque.
How much do you charge for postage and packing?
Delivery is FREE throughout the U.K for all orders. We make every effort to despatch all orders within 24 hours of receipt. Most orders will be despatched on the same day for orders received before 2pm.When and how will my goods be delivered?
Most ink cartridges are dispatched by 2nd class Royal Mail and are normally delivered within 2 days, but can take up to 3 working days. Toner cartridges are usually dispatched via courier for next day delivery. Excluding Saturdays.Are your products covered by a guarantee?
Yes, all of our ink cartridges and toner cartridges are covered by our 'No quibble' Guarantee. This means that in the unlikley event that you recieve goods found to be defective from normal use they will be replaced or refunded.Is your website secure?
This Web site provides secure communication and has a valid SSL certificate. Secure communication means that information you provide, such as your name or credit-card number, is encrypted so that it can't be read or intercepted by other people. The certificate is a statement guaranteeing the security of this Web site. A certificate contains information that a specific Web site is authentic. This ensures that no other site can assume the identity of the original site.
When you enter a secure Web site, Your browser may display a dialog box and a lock icon in a locked position on the status bar. When you leave a secure Web site, Your browser may displays a dialog box to notify you. These warnings are for your information only.
As well as SSL this website is fully protected by the very latest 3D security and is Verified by Visa and Mastercard securecode.
